POLICIES


What about guarantees on the products?
What about shipping errors, or items with other errors like spelling, or the actual item ordered is not what you received.
What about returns?
What about these “Coupon Codes”?

What about guarantees on the products?
All items are guaranteed to be free of defects in labor, workmanship, and materials. Contact us within 10 days of receipt of the item so that we can make arrangements for the return, refund, and/or replacement of the product. We will issue you a RMA # for the return, which will need to be marked clearly on the outside of your package or the return may be refused. Remember to keep all original packaging since the damage could have been accidental damage by the carrier or their agents.


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What about shipping errors, or items with other errors like spelling, or the actual item ordered is not what you received.
We believe that a mis-spelling by us is considered a defect in our workmanship. Should this happen, please contact us within 10 days of receipt and we will make it right and we will do right away!! However if the error should be confirmed to be yours, we are sorry but the correction will be at your expense.

If the shipping error is ours or our carriers, we will make all arrangements to redeliver or reroute to the correct address. However, if the address is as given to us by you then you will be charged for the fees.

Be sure to provide a complete street address, with an accurate apartment, suite, or floor when applicable. Currently we DO NOT ship to PO Boxes, APO, or FPO addresses. Please see our link explaining why.


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What about returns?
No returns are accepted without previous authorization. Should you have a valid reason for returning any product contact us within 10 days of receipt and we will issue a “RMA” number, which will need to be marked clearly on the outside of your package or the return may be refused.


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What about these “Coupon Codes”?
Coupon Codes are our way of saying “Thank you” for ordering from us and that we would like to have you back. We may attach an expiration date to some but others will be “whenever”, you just have to enter the Coupon Code when asked during check out.


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